THE #1 PLATFORM BUILT FOR GROwTH
Every Guest Request, Tracked and Completed Automatically.
From towel requests to maintenance calls, CheckinMate.AI ensures nothing slips through the cracks — every order logged, routed, and fulfilled.
Hotels handle hundreds of daily requests across departments — from room service to transport. The Orders Workflow System ensures each one is captured, assigned, and completed without manual tracking or lost messages.
missed requests
hours saved monthly
faster order completion
Centralized Guest Request Dashboard
All guest orders appear in a unified dashboard — automatically categorized, timestamped, and enriched by AI with room number, request type, and urgency.
Key Features
- AI enrichment engine transforms raw messages into structured orders
- Smart extraction of timing, preferences, and room details
- Real-time status tracking from “New” → “Ongoing” → “Completed”
- Automated guest notifications on progress
- Order history and SLA reporting
Impact
- Zero lost requests
- Transparent service tracking
- Fewer “Where is my order?” calls
Department Notifications in Real Time
Each department — kitchen, housekeeping, concierge, spa — receives live notifications through their mobile apps. Staff update status with one tap; managers monitor progress in real time.
Key Benefits
- Clear accountability chain
- SLA visibility
- Department-level performance insights
Configurable Order Types & Routing System
Key Highlights
- Create unlimited service categories (housekeeping, taxi, spa, maintenance)
- Auto-assign to responsible department apps
- Define approval chains & workflows per service type
- Activate/deactivate seasonal services (e.g., pool closed)
- Set time-based availability and priority flags
Impact
- Operational Flexibility — adapt instantly to changing services
- Efficiency — no staff confusion or misrouted tasks
- Brand Differentiation — tailor services per property
- Intelligence — track which services are most requested
Guests Always in the Loop
As orders progress, the system automatically sends updates like ‘Your towels are on the way!’ — improving satisfaction and trust.
Impact
- Increased transparency
- Reduced follow-up callsy
- Higher review ratings
Data-Driven Operations Dashboard
Visualize service efficiency with real-time analytics — from peak order hours to department performance.
Metrics Examples
- Average fulfillment time
- Most requested services
- SLA adherence %
We no longer chase housekeeping updates — every request updates itself.
KPI Highlights
lost requests
faster order completion
boost in guest satisfaction
Ready to automate your service workflow?
